540-338-6500 | 37216 East Richardson Lane Purcellville, VA 20132
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 540-338-6500 or make an appointment online!
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Testimonials
Andrew J Verdon III, 03/14/2023
We first brought our 64 Pontiac Grand Prix to the shop for exhaust work, they did an amazing job at a fair price and all was done as requested, after that great work we decided to bring our 68 Oldsmobile to them for exhaust work also, again, fantastic experience, now we are bringing our 1989 K5 Blazer in. It is such a pleasure to find a shop that does what they say they will do and in a timely fashion, the entire team there is top notch!!!